As the Director of Digital Strategy in the Dean’s Office at UCLA Health, Kristen leads a dedicated multidisciplinary team focused on the academic and research sectors of UCLA Health's portfolio of work. With a background spanning over a decade in digital transformation, customer experience, and user-centered design, Kristen drives strategies to bolster audience engagement and drive revenue growth. She has also been instrumental in launching data-informed marketing initiatives and developing products that resonate with users.

Kristen approaches problem-solving with a blend of creativity and analytical precision and is adept at finding solutions in complex and competitive settings. This involves setting strategic visions, identifying challenges, utilizing analytics, and fostering collaboration with cross-functional partners to achieve success. 

Artificial Intelligence: Implications for Business Strategy
MIT Sloan School of Management
2024

Advanced Certified Scrum Product Owner (ACSPO)
Scrum Alliance
2023

User Experience (UX) Certification
Nielsen Norman Group
2020

Certified Scrum Product Owner
Scrum Alliance
2020

Certified Scrum Master
Scrum Alliance
2019

2021 eHealthcare Leadership Awards

  • Platinum Award – Best Overall Internet
  • Platinum Award – Best Site Design
  • Platinum Award – Best Rich Media

2020 Shorty Awards Finalist: Digital Pivot, 13th Annual Shorty Awards 

2019 Larry L. Sautter Award: Innovation in Information Technology, Silver Award, UCOP

2020 - 2021 Steering Committee Member

Cultural North Star, David Geffen School of Medicine at UCLA

2019 Fouding/Steering Committee Member 

Women in Tech Health, UCLA (WITH-U), UCLA Health Information Technology